nbazee Privacy Policy

1. Who We Are

nbazee is an online casino and sports betting platform operating at https://nbazee.biz, serving adult players aged 18 and above in Bangladesh and other permitted jurisdictions. For the purposes of this Privacy Policy, nbazee is the data controller responsible for determining how and why your personal data is processed.

If you have any questions about this Privacy Policy or how your personal data is handled, you may contact our dedicated support team at any time. Contact details are provided in Section 15 of this document.

2. Data We Collect

nbazee collects the following categories of personal data, depending on how you interact with the platform:

• Identity Data: Full legal name, date of birth, gender, and copies of identity documents (e.g., National ID, passport) provided during account verification.
• Contact Data: Email address, mobile phone number, and city or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Account Data: Username, hashed password, account preferences, communication settings, and responsible gaming tool selections.
• Financial Data: Payment method details (e.g., bKash mobile number, Nagad account reference, Rocket number, Upay reference, bank account identifiers), deposit and withdrawal history, and transaction records denominated in Bangladeshi Taka (BDT).
• Gaming Activity Data: Game history, bet amounts, win/loss records, session durations, preferred games, and participation in promotional offers.
• Technical Data: IP address, browser type, operating system, device identifiers, screen resolution, referring URL, and time-zone settings.
• Usage Data: Pages visited on the platform, features used, session timestamps, and navigation patterns recorded for analytical and security purposes.
• Communications Data: The content of messages exchanged between you and nbazee's support team, including email correspondence and any documentation submitted in support of a complaint or dispute.

3. How We Collect Your Data

nbazee collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Technologies: Data collected automatically when you access the nbazee platform, including through cookies, web server logs, pixel tags, and similar technologies that record your device and session information.
• Payment Service Providers: Transaction confirmation data received from payment partners such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card networks (Visa, Mastercard) when you initiate a deposit or withdrawal.
• Identity Verification Services: Where we use third-party services to assist with age and identity verification, those services may provide us with confirmation data relating to the documents you submit.
• Security and Fraud Prevention Tools: Data collected as part of our automated fraud-detection processes, including device fingerprinting and IP geolocation.

4. How We Use Your Data

nbazee processes your personal data for the following purposes:

• Account Management: To create and maintain your nbazee account, verify your identity and age, and manage your account preferences and security settings.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method and to maintain accurate financial records of your account activity.
• Service Delivery: To provide you with access to casino games, live dealer tables, sports betting markets, fishing arcade games, crash games, and promotional offers available on the nbazee platform.
• Customer Support: To respond to your enquiries, resolve complaints, and process any requests you make in relation to your account or this Privacy Policy.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct that may harm the platform or other players.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including age verification, anti-money laundering requirements, and responding to lawful requests from competent authorities.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, session time alerts, and self-exclusion requests.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the nbazee platform, fix errors, and optimise the player experience.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about relevant offers, bonuses, and events such as BPL, Eid, Pohela Boishakh, and T20 World Cup promotions. You may opt out at any time.

5. Legal Basis for Processing

nbazee processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing that is necessary to deliver the services you have requested by creating an nbazee account and agreeing to our Terms & Conditions — for example, processing your deposits or settling your bets.
• Legal Obligation: Processing that is required for nbazee to comply with applicable laws — for example, verifying your age and identity, maintaining financial transaction records, or responding to lawful requests from authorities.
• Legitimate Interests: Processing undertaken to pursue the legitimate business interests of nbazee, provided those interests do not override your fundamental privacy rights — for example, fraud prevention, platform security, and analytical improvement of our services.
• Consent: Processing based on your freely given and informed consent — for example, sending you optional marketing communications. You may withdraw consent for such processing at any time by contacting [email protected].

6. Sharing Your Data

nbazee does not sell, rent, or share your personal data with unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and proportionate:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard, solely for the purpose of processing your financial transactions.
• Game Providers: Third-party software studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical session data necessary to deliver their games through the nbazee platform.
• Identity Verification Partners: Third-party services engaged to assist with age verification and Know Your Customer (KYC) checks, where required.
• IT and Security Service Providers: Trusted technology partners who provide hosting, data storage, cybersecurity, and platform infrastructure services to nbazee, all of whom are contractually bound to process your data only on nbazee's instructions.
• Legal and Regulatory Authorities: Where required by law, court order, or the lawful request of a competent regulatory or law-enforcement authority in Bangladesh or another applicable jurisdiction.

7. Payment Data

All financial transactions on the nbazee platform are conducted in Bangladeshi Taka (৳). When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, or a bank card, the payment is processed directly by the relevant payment service provider. nbazee receives only a transaction confirmation reference and does not store your full mobile banking PIN, card number, or banking password on its own servers.

nbazee maintains records of deposit and withdrawal amounts, transaction timestamps, and payment method references solely for the purposes of account management, financial reconciliation, and compliance with applicable anti-money laundering obligations. These records are retained for the period specified in Section 9 of this Policy.

8. Cookies & Tracking Technologies

nbazee uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. The following categories of cookies may be set when you visit nbazee:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without disrupting core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate the nbazee platform — for example, which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the platform experience.
• Functionality Cookies: Used to remember your preferences, such as your preferred language setting or responsible gaming notification preferences, so you do not need to re-enter them on each visit.

nbazee does not use advertising cookies, retargeting cookies, or any cookies that track your browsing behaviour across third-party websites. You may manage or disable non-essential cookies through your browser settings; however, please note that disabling strictly necessary cookies may impair platform functionality.

9. Data Retention

nbazee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account relationship with nbazee and for a period of five years following account closure, to meet legal and financial record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with anti-money laundering record-keeping requirements.
• Identity Verification Documents: Retained for the duration of your account and for five years following account closure, or longer if required by applicable law.
• Support Correspondence: Retained for three years from the date of the last communication, or longer if related to an unresolved dispute or legal matter.
• Technical and Usage Data: Typically retained in identifiable form for up to 12 months, after which it may be anonymised and retained for statistical analysis.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by excluded players, even following account closure.

When the applicable retention period expires and no overriding legal obligation requires continued retention, nbazee will securely delete or irreversibly anonymise your personal data.

10. Data Security

nbazee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the nbazee platform.
• Hashed and salted storage of account passwords — nbazee never stores passwords in plain text.
• Role-based access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Logging and monitoring of access to systems that hold personal data to detect and respond to suspicious activity promptly.

Despite these measures, no data transmission or storage system is completely impenetrable. In the unlikely event of a data breach that is likely to result in a risk to your rights or interests, nbazee will take immediate steps to contain the breach and will notify affected players as required by applicable law.

11. Your Data Rights

As a player on the nbazee platform, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data nbazee holds about you, together with information about how it is used.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by nbazee be corrected or updated.
• Right to Erasure: You may request that nbazee delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that nbazee restrict the processing of your personal data in certain circumstances — for example, while a dispute is being resolved.
• Right to Object: You may object to the processing of your personal data where nbazee relies on legitimate interests as its legal basis, and to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that personal data you have provided to nbazee be transferred in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please contact nbazee's support team at [email protected]. We will acknowledge your request promptly and aim to respond in full within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will inform you accordingly.

We may need to verify your identity before processing certain data rights requests, to ensure that personal data is not disclosed to or altered by an unauthorised person.

12. Children's Privacy

The nbazee platform is strictly intended for adults aged 18 and above. nbazee does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to nbazee, please contact us immediately at [email protected]. We will take immediate steps to verify the situation and, where confirmed, delete the minor's account and all associated personal data without delay.

nbazee employs age-verification procedures at the point of registration and may request documentary proof of age at any time. We strongly encourage parents and guardians who share their devices with minors to use parental control software to restrict access to gambling websites.

13. Third-Party Links

The nbazee platform may contain references to or integrations with third-party services — for example, game content delivered by Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi studios. When you interact with third-party game content, certain technical session data may be processed by those providers in accordance with their own privacy policies.

nbazee is not responsible for the privacy practices of any third-party service or website. We encourage players to review the privacy policies of any third-party service they interact with independently of the nbazee platform.

14. Updates to This Privacy Policy

nbazee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Where changes are material, nbazee will notify affected players via email or an on-platform notice prior to the updated policy taking effect.

We encourage all players to review this Privacy Policy periodically to stay informed about how their personal data is being handled. Continued use of the nbazee platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which nbazee processes your personal data, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days.

If you are not satisfied with how nbazee has handled your personal data or responded to a data rights request, you have the right to escalate your concern to a competent supervisory or regulatory authority under applicable Bangladesh law.

For general platform terms, please refer to our Terms & Conditions. For guidance on responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.